1code ID

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1code ID turns your phone into your key — you sign in to businesses by approving with your face or fingerprint, with no passwords to remember or leak. Here's help with the essentials.

Getting started

Setting up your first device

Open 1code ID, enter your email, and confirm the one-time code we send you. Your phone then creates a key that only your face or fingerprint can unlock. That's it — no password.

Signing in to a business

When a business asks you to sign in with 1code ID, you'll see exactly what you're approving. Confirm with your fingerprint and Face ID and you're in. Nothing is shared until you approve it.

Your phone is your key

Getting a new phone, or losing one

Because your key lives on your device, a new phone is set up as a new device. If you still have your old phone, approve the new one from it. If you've lost your phone, your recovery circle — the key holders you designated — can help you get back in. Set these up before you need them, under Key holders in the app.

Adding or changing a fingerprint or face

Your key is bound to the biometrics enrolled on your device when you set 1code ID up. If you add a new fingerprint or re-enrol Face ID, you'll set the device up again. This is a security feature, not a fault.

Privacy and security

Where do my biometrics go?

Nowhere. Your face and fingerprint are checked by your phone itself, in secure hardware. 1code ID only ever learns "yes, it's you" — never the biometric. See our Privacy Policy for the full picture.

Removing 1code ID

You can remove the app at any time. To delete your account and the data associated with it, email support@frontstore.co.za from your account email.

Business verification

Some businesses ask you to verify your identity once. If so, 1code ID guides you to photograph an ID document with your camera. Those images are used only to complete that verification.

Still stuck? Email support@frontstore.co.za — we're happy to help.